Return & Refund Policy

At Pet Happy Tails, we take pride in providing high-quality pet essentials carefully selected for your pets’ comfort and wellbeing.

Because we process orders quickly to ensure fast delivery, we are unable to accept cancellations or changes once an order has been processed (typically within 1–2 business days).

📦 Returns Eligibility

We only accept returns or replacements for items that arrive damaged, defective, or incorrect.

Please inspect your order upon delivery to ensure everything has arrived in good condition.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please follow these steps:

1. Contact our Customer Care team within 48 hours of delivery

2. Provide your order number

3. Include clear photos of the item and packaging

Once received, our team will review your request and offer a resolution, which may include:

• A replacement item

• A refund for the affected product

❌ Non-Returnable Items

For hygiene and quality control reasons:

• We do not accept returns for items that are not damaged or defective

• We do not accept returns for change of mind

• Orders cannot be canceled once processing has begun or the order has shipped

⏱️ Time Limits

To ensure fast and fair resolution:

• All damage or issue claims must be submitted within 48 hours of delivery

• Claims submitted after this period may not be accepted

💬 Customer Support

If you have any questions about your order or this policy, our support team is here to help:

📧 support@pethappytails.com

We typically respond within 24/48 hours on business days.

❤️ Our Commitment

We stand behind the quality of our products and aim to ensure every customer has a positive experience. If something goes wrong, we will always do our best to make it right quickly and fairly.